Client care

Direct assistance and care

Our personal customer care team responds within one business day to all order inquiries, delivery updates, and formula consultations.

24 hrs

average reply time

14 days

unhurried returns

100%

human support

Send a message

How can we assist you today?

Please share your order number or specific formula questions so we can provide precise guidance.

Common inquiries

Clear answers for your routine

Essential guidelines regarding shipping windows, returns, and selecting appropriate daily formulations.

Delivery
Returns
Formulas

Dispatch windows

Unhurried returns

Routine consultation

Orders are prepared and shipped within 24 hours. Standard delivery typically arrives in three to five business days across North America.

We accept unopened items within 14 days of receipt. Reach out to our care team to initiate a straightforward return label.

Unsure which step suits your skin-first regimen? Send us details of your current daily staples for personalized recommendations.